Return Policy

This page outlines the Return Policy for products sold on the Site.

1. ACKNOWLEDGMENT AND ACCEPTANCE OF GENERAL CONDITIONS

1. This website is operated by Creative Language Resources. Throughout the Site (https://creativelanguageresources.com), the terms “we”, “us” and “our” refer to Creative Language Resources. Creative Language Resources offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
2. Please read the Return Policy carefully.
3. Any new features or tools which are added to the current store shall also be subject to the Return Policy. You can review the most current version of the Return Policy at any time on this page. We reserve the right to update, change or replace any part of the Return Policy by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. GENERIC RETURN CONDITIONS

1. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases or downloadable software products.
4. To complete your return, we require a receipt or proof of purchase.

3. PARTIAL REFUNDS

1. There are certain situations where only partial refunds are granted:
1. Book with obvious signs of use;
2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error; or
3. Any item that is returned more than 30 days after delivery.

4. REFUNDS

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

5. LATE OR MISSING REFUNDS

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@creativelanguageresources.com.

6. SALE ITEMS

1. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

7. EXCHANGES

1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@creativelanguageresources.com

8. SHIPPING

1. To return your product, you should mail your product to: Creative Language Resources, Parcel Locker 1010728790, 19 Jardine Street KINGSTON, ACT 2604, Australia
2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
5. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.